You may note that there are no links on the front page of any posts since the improvements thrust upon me by godaddy. I checked with the former Dairy Queen employee of the month, and was informed that the new and improved version no longer permits hyperlinks on the front page, though they remain in the body when you read the full text version. I apologize for this, though it was not my choice.
Now, does anyone know who came up with the idea that all customer service reps repeat the phrase, “I apologize for the inconvenience?” There are few things that I find more offensive than to have this said to me, usually multiple times, when seeking a solution to a problem.
First, it is not an “inconvenience”. An inconvenience happens when a person, who is under no obligation to do anything, does something that makes a task more difficult than it could or should have been. When I call the customer service rep of an entity that I have paid money to, this is a breach, not an incovenience. Here’s the deal, I pay and you deliver whatever it is I’ve paid for. Simple.
Don’t apologize, just perform. This concept no longer exists for most of our daily transactions. The apologists will rationalize why it’s much too difficult to expect businesses to do what they are paid to do. But as long as the businesses have no interest in hearing about my problems, I have no interest in hearing about theirs.
UPDATE: I just received this email from the “Office of the President” of godaddy in response to my suggesting as to how they might want to remove one part of their anatomy from another:
Now, does anyone know who came up with the idea that all customer service reps repeat the phrase, “I apologize for the inconvenience?” There are few things that I find more offensive than to have this said to me, usually multiple times, when seeking a solution to a problem.
First, it is not an “inconvenience”. An inconvenience happens when a person, who is under no obligation to do anything, does something that makes a task more difficult than it could or should have been. When I call the customer service rep of an entity that I have paid money to, this is a breach, not an incovenience. Here’s the deal, I pay and you deliver whatever it is I’ve paid for. Simple.
Don’t apologize, just perform. This concept no longer exists for most of our daily transactions. The apologists will rationalize why it’s much too difficult to expect businesses to do what they are paid to do. But as long as the businesses have no interest in hearing about my problems, I have no interest in hearing about theirs.
UPDATE: I just received this email from the “Office of the President” of godaddy in response to my suggesting as to how they might want to remove one part of their anatomy from another:
Dear Scott Greenfield,
Thank you for contacting the Office of the President.
We apologize for the inconvenience you have experienced with the new
version of the Quick Blog. Do know that your opinion and suggestions
are very important to us and we have forwarded them to our Director of
Corporate Quality Assurance for review.
All of our products and services are birthed out of and modified due to
customer suggestions, so we appreciate you taking the time to bring
these issues to our attention.
Please feel free to contact our office if there are other matters with
which we may assist.
Regards,
Todd Cluff
Office of the President
GoDaddy.com
Well, that pretty much says it all.
Discover more from Simple Justice
Subscribe to get the latest posts sent to your email.