They were on sale, and I needed a new pair of pajamas, so Dr. SJ bought me a pair. After all, they were from Brooks Brothers, so they had to be good, amirite? Like me, she’s a sucker for legacy, the memory of when a haberdasher like Brooks Brothers sold clothing of exceptional quality, fit and finish, design; the sort of clothing one would have and wear for many years to come.

The pajamas arrived. They were not good. So I went to the website and left a comment, giving them two stars out of five and explaining that the flannel was thin, the details of manufacture were inadequate, lacking pockets or elastic in the draw-string waistband, which was minimally expected of a decent pair of pajamas.

These might be fine in the bargain bin of a big box store, but not what one should expect of a store like Brooks Brothers. I said that I would not recommend that anyone purchase these pajamas. It wasn’t a long review, but sufficient to register my view.

Disappointing

These lack the finish and quality one used to expect of BB. Had these been from the discount bin at a warehouse store, they would be acceptable. Not from Brooks Brothers. At least, not the old Brooks Brothers.

I received an email overnight informing me that my comment had been moderated.

We Are Unable To Publish Your Review At This Time

Uh oh.

Thank you for your submission. Unfortunately, your review does not meet our publication guidelines.

Keep your review focused on the product.

Avoid writing about customer service, contact us instead if you have issues requiring immediate attention.

Refrain from mentioning competitors or the specific price you paid for the product.

Do not include any personally identifiable information, such as full names.

Nonetheless, we value your feedback and hope you consider submitting reviews, questions and comments in the future.

My problem began with a pair of pajamas. My problem now is whether they moderate out comments that reflect too poorly on their product. It’s not that others didn’t mention the lack of pockets or elastic in the waistband, but then, they gave it more stars than I did even with their complaint.

I could return the pajamas, but the sale was pretty darned good and the price low enough that I can suffer their inadequacies. What is unfortunate is that a store like Brooks Brothers can’t be trusted to produce clothing of the quality their legacy suggests, and old people remember. But you might not know it from the comments about the product as the bad ones are moderated. And Brooks Brothers might not want to sell their clothing to someone like me, who remembers when the quality of their products was excellent, as we’re now disappointed that they would sell the same quality of pajamas one would get from the bargain bin.