Seth Godin is part marketing guru and part pop philosopher. It makes for a fascinating mix, as he varies from the typical hypster by his nagging compulsion for thoughtfulness. Trust me, this can be a serious inhibition for a marketer. Lawyer too.
So recognizing that some of his readers may have a little bit of free time on their hands at the moment, Seth offers some suggestions to take up the slack:
A lot of corporations have seen dramatic decreases in revenue and have cut back projects as well. In many cases, this is accompanied by layoffs, and so everyone is working far harder.
But in other organizations, and for a lot of freelancers, there’s more time than work. In other words, slack time.
Assume for a moment you don’t have money to develop and launch something new. So, what are you going to do with the slack?
Seth then discusses ways to fill the void, which of course is far better than sitting at home contemplating one’s navel. But he poses a solution that troubles me:
Use social networking tools to connect to people for no good reason. Post tons of useful answers on discussion boards where your expertise is valued. Build a permission asset in the form of an email newsletter or a fascinating blog that people want to read. Do resume makeovers for 100 friends. Start a neighborhood or industry book group. Don’t go to conventions, earn the right to speak at them.
While he uses the word “earn” in the last sentence, does promoting oneself as an expert make you one? In order to “post tons of useful answers,” you must first have useful answers to post. The pervasive belief that creating the perception of expertise is a full-blown substitute for expertise is unfortunate. In the blogosphere, as in listervs and discussion board before, and the web, twitter and facebook during, there are a vast array of people trying desperately to portray themselves as “experts”. Indeed, this is the key motivation behind the dreaded Avvo Answers, as well as the pretender websites offering “free legal advice of experts” for the asking.
Forget for a moment that these are unhelpful and destructive to the public, who receives advice worth less than they are paying. It also serves to make clear to the rest of us that some of you are total incompetent idiots. You don’t have a clue what you’re talking about, and once you put it in writing for the world to see, you’ve provided conclusive proof.
In fairness to Seth, his first suggestion is to gain expertise. I’m a little dubious that this can be accomplished during slack time, as opposed to say 20 years in the trenches, plus a whole lot of extra effort throughout, plus a certain level of innate intelligence, plus some other stuff. Expertise isn’t easy to gain in most fields of endeavor. That doesn’t mean that we can’t strive to improve ourselves, to become better than we are. That’s easy, and it’s a worthy way to spend down time. But improvement doesn’t equal expertise.
As I write this post, I’m checking the clock because I have a conference call, something I generally consider an offensive waste of my valuable time, with some corporate-types, who consider a day without a conference call a day wasted, to discuss a talk to be given to a prestigious group of lawyers in Chicago. The people asked to speak aren’t there because they promiscuously roamed the internet soliciting invitations by posting “tons of useful answers,” but rather did whatever they did and were, for whatever reason, viewed as possessing something to say that the group would want to hear. If this is expertise, then so be it, but the point is that the expertise comes first, and the recognition follows.
One can’t help seeing many bloggers and twitterers and others trying desperately to set themselves up as experts when it’s painfully obvious that they are anything but. Indeed, some have conclusively proven that they are thick as a brick, apparently to everyone but themselves. That may well be the best they can ever hope to be, particularly given the low cost of entry to social media. But while social media offers everyone the chance to express their deepest and best thoughts publicly, it doesn’t mean that anyone with internet access has a right to be accepted as an expert. To suggest otherwise is foolhearty. Chances are equally good that those who try to promote themselves as brilliant will destroy what little credibility they might otherwise have if they just kept their mouths shut.
Granted, P.T. Barnum said that there’s a sucker born every minute, and even those who show no indicia of expertise will likely find someone even more foolhearty than them to be willing to accept their advice. But I somehow doubt that Seth is suggesting that people should spend their downtime trying to be first amongst village idiots. So let’s not get carried away with creating an online persona of expertise in lieu of actually becoming the expert one hopes to be. If you lack the latter, you are likely to fail in the former. And you won’t be any better off for proving to the world that you don’t have a clue.
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“In fairness to Seth, his first suggestion is to gain expertise. I’m a little dubious that this can be accomplished during slack time, as opposed to say 20 years in the trenches, plus a whole lot of extra effort throughout, plus a certain level of innate intelligence, plus some other stuff. Expertise isn’t easy to gain in most fields of endeavor.”
On the other hand, Seth names several computer technologies as examples, and that’s a field where you can become an expert of sorts in your spare time because there are a lot of niches you can try to fill.
For example, I feel confident in saying that if you were to switch your blogging software to WordPress and spend, say, 10 hours a week tinkering with the technology—not just blogging with it, but installing addons, learning CSS and HTML, and modifying templates—you’d probably learn enough in 3 months that you could give a half-day seminar on WordPress blogging at some lawyer conference thingy.
You wouldn’t be an expert at all things WordPress—what we like to call a “guru”—and it would of course be a seminar for beginners, but people would take your seminar, and most of them wouldn’t regret it.
Sure. Any decent (or better) trail lawyer, teacher, SF convention department head, salesperson, etc. should be able to do that. And, odds are, the better that they are at their regular gig, the better job that they’d do.
Saving our host some time and keystrokes:
I know what a trail lawyer is. I have a trail gator, and when I drive it, I’m a trail lawyer. Duh.
As for Windy’s point, I’m sure there are plenty of things one can be an “expert” at in five minutes or less. The law is not one of them.
I’ve never met an expert on “the law” (and I’m married to a lawyer) but I bet someone could be an expert on the fair use implications of a Fairey poster, or an expert on Google Adwords law in 200 hours if they had a decent education in the law before they started researching it.
And if you knew more about Adwords law than just about every other lawyer out there, it sure seems like a worthy endeavor.
Promoting oneself as an expert does not make you one, but I agree with S.Godin that if you are a genuine expert with some slack time then using it to connect to others and provide your expertise in an open and free manner will pay off in the future. And I agree with SHG that there are some topics that one cannot rapidly develop expertise in, or communicate effectively online for free.
“Free” legal advise can often be toxic and expensive if acted upon. More generally all advice on the internet should initially be treated with skepticism. All those internet marketing gurus following SHG’s Twitter account are making more money selling advice than implementing the strategies they claim lead to wealth.
I love this post from an affiliate marketing expert because he is telling us what a lousy month he had despite massive efforts. [link deleted] This is in stark contract to the tales of most gurus who talk of the big bucks that can be earned for signing up with online affiliate classrooms. Thanks to honest posts like Alan’s we are reminded of reality, and not to get caught up in the unreliable claims of so-called experts.
But when it comes to the law the stakes are higher than wasting money on affiliate training. Unfortunately most people reading the legal Q&As on well optimized legal information sites probably won’t be readers of Simple Justice.
I suppose if one aims low enough, you may be right that it’s possible to become an “instant expert” on some minutiae. But given how desperately people with so little to offer seek recognition, I bet there will be a new niche of Google Adwords experts by tomorrow morning, all hyping their availability for speaking engagements. Whether anyone would care about such “expertise” is another story.
This is the perpetual conflict between marketers and doers. I think Seth is possibly the best I’ve ever seen, but there remains that line between reality and fiction that marketers have such a hard time seeing, but is clear as day to the rest of us. It turns “expertise” into a gimmick when someone tries to manufacture expertise out of whole cloth, and anyone with a modicum of knowledge will immediately recognize that the “expert” is an imposter and a deceiver.
Ah, the Dunning-Kruger effect.
One of my personal fav’s.
Then there’s the Pareto Principle, which says that learning 100% of the subject matter takes 5 times as much effort as learning 80%.
In the land of the ignorant, the guy who knows 80% is expert. In most circumstances (WordPress) that is good enough, but not in criminal defense.
In criminal law, an 80% expert is what we call a “plea specialist.”