Over at Philly Law Blog, Jordan Rushie, affectionately known as R2D2 at Simple Justice World Headquarters, has gone on a bit of a tear on poor Rachel Rodgers, who is trying desperately to start a viable law practice as a virtual lawyer. While my first impulse is to cry, leave Rachel alone, it would be a shame to pass up an opportunity to offer some context.
Jordan writes:
Today I was bored and decided to see what Rachel Rodgers is up to. Something she said caught my eye :
As a lawyer with an online-based law practice, your virtual law office website is your storefront and reception area. The first impression you leave with website visitors can often determine what they think of you and whether or not they will become clients. Its important that your virtual law office website be an interactive, trusted resource for your clients that reflects your personality and gives them a sense of what its like to work with you.
Ah, the future of law! Technology is going to change everything about lawyering! In the very near future no lawyer will have an office and everyone will work from either Starbucks or their living room.
Sometimes, the message isn’t in the lines, but between them, and I suspect that’s the case for Rachel. Carolyn Elefant’s comment to Jordan’s post is instructive:
But – and here is my caveat – not all law practices are the same and not all lawyers want or need office space. Firms that provide outsourced general counsel services often work on site for clients. Some lawyers (often women) only want a virtual or part time practice. Many firms here in DC provide service on a national basis and rarely see clients at all. Appellate practice does not necessarily require space.
That doesn’t mean that lawyers in these categories shouldn’t have an office ( I have physical space for an intern and staff), only that an office may not be critical. It may be that full service Westlaw (for an appellate lawyer) or costly CLE and conferences or even a slick website my be more important an expense than an office. If making it your own means anything, it means that lawyers have to do what works for their practice.
It’s important that Carolyn wrote this, “[s]ome lawyers (often women) only want a virtual or part time practice,” because if Jordan had done so, or me, we would have been branded dismissive at best, sexist at worst. Sadly, it matters whose hand it comes from, and few virtual office aficionados will challenge Carolyn, whereas they are only too happy to condemn a curmudgeon or male for the same thoughts.
What Jordan fails to appreciate is that Rachel has no choice in the matter if she wants to play lawyer on the internet. She’s physically far away from any jurisdiction where she would be allowed to practice law, and so has to either forsake her education and ability to work as a lawyer, or she has to embrace a third rate alternative and hope that someone, somewhere, won’t notice that she only plays a lawyer on the internet.
But I suspect that Carolyn similarly doesn’t appreciate that Jordan not only takes issue with the whole “virtual lawyer” gig, with its vast ethical and substantive implications that few either talk about or care about, but the fact that Rachel Rodgers tries to proselytize others to join her in the ether.
It’s not so much that Rachel has chosen the dark path for herself, but that she holds herself out as a guru for others. Indeed, if one is to believe her hype, she’s having greater success as a “lawyer coach” for the misbegotten than she is as a lawyer for, well, anyone. That, I suspect, is what burns Jordan’s synapses.
But there is a pathology here that I think R2D2 is missing. Jordan needs to imagine how sad and lonely it must be in the Rodgers’ house, a young lawyer barely scraping to get by and trying to boldly rationalize her situation by arguing its virtues to the handful of other, similarly sad, young faceless lawyers. Sure, she presents a chipper demeanor, but can’t you see the tears, the loneliness, the sadness of isolation?
Make no mistake, there is a huge difference between the lawyer who has spent years gaining competence and experience, gaining a reputation among one’s peers and making close friends with others to share and grow, and the lawyer who has invented a persona on the internet that doesn’t exist anywhere else. Carolyn speaks of various practices that, to some extent, function well without the need for a physical reception area. But then, these lawyers reached that point in their careers after first becoming the lawyers they promise the world they are.
So don’t beat up on Rachel for crafting the pretense of a world that doesn’t exist. No one is persuaded to let her guide their legal careers before she has managed to create one of her own. She’s just using the internet to talk out loud, to convince herself that she can somehow survive the solitude of her lonely room and silent phone. Instead of seeing her perky face, think of the tears she cries when she’s all alone. Show some compassion, Jordan. Leave Rachel alone.
FYI: The thing hanging down from the microphone in Smokey’s hand is called a “cord.” There was once a time when things needed “cords” to connect to other things and make them work. Cool, right?
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Putting aside the bullying nature of your calling Jordan R2D2, I have some questions.
If Rachel’s virtual practice from where ever she lives was doing so well, why would she care about her website? And if she was so busy tending to her many clients, how could she find the time to “team up” with someone to sell lawyers on the need for a better website?
Never mind.
And for the need for an office, I still never got an answer to this question: Putting aside the non-traditional law student (second career, late in life, or stay at home parent),how many lawyers graduate from law school and have the goal of staying home every day and working out of their den, never seeing a client or another lawyer or person all day?
Virtual law practice is not the wave of the future, it’s a way to practice law, although I’ve never met a person who has used a virtual lawyer nor referred a case to a virtual lawyer.
Maybe I need to get out more.
You are completely missing the point. For those who can’t manage to do Plan A, or B or C, there are Plans J, K and L to allow them to make a buck or two any way possible. Of course they have to diversify their offers to website and life counseling, since they can’t earn a living from their kitchen table. Anything they can get is more than they have, and any way they can get it is what they need to do.
And Jordan likes being called R2D2. Really.
I’m a virtual lawyer… after 27 years of handling all types of litigation in state/federal courts- personal injury, medical/legal/accounting malpractice and more while working for or with others in small or medium sized firms- I decided to take the solo plunge in 2009. I rented an office in 2009-2010 and hung out my shingle … and I was actually there IN the office around 60 times, other than daily trips to pick up mail. So I rented an office closer to home for 2010-2011, and sat in the chair around 30x. I talked my landlord, a court reporting firm that owns the building, into a virtual relationship. I list the space as my mailing address, use the conference room as needed, and work in my underwear on the couch …er… wait… lemme rephrase… I work 90% from a home office.
The current state of computers, data storage, internet speed, and technology allow me to do this – I couldn’t have done it even 5 years ago – without a LOT more cost. Since many of our state court clerks are finally throwing away the feather pens and leather-bound volumes in favor of e-filing, I can upload most litigation filings to most county courts from home – as well as all filings in federal court, of course. My “virtual” landlord has state of the art video deposition services, so I can “look good” as well for meetings and depos.
I have a small tiny little niche of a practice – in fact, I’m the only one in it around these parts… I’m fairly well known in that niche, I guess. There’s probably not enough money in it for others… nonetheless, it’s working out so far for me – I charge the same fees, keep the costs way down, deduct a lot more home office expenses and generally enjoy it. It works for me –
Of course, I’m not making stuff up,or trying to create a new persona online. I can write 5000 words about a dozen or so of my bigger cases – I’ve taken cases to verdict, and through the appellate process, throughout my state and in the federal system –
For me, I don’t see a downside. My clients are a rather techie bunch – they find me online, read most of website/blawg before they call and know what they are looking for. I’ve spent 25+ years developing this “niche.” 75-80% of my cases are not in litigation, so once we sign them up we are gathering records and data – I don’t own a fax machine, copier or phone system. We scan everything with high speed desktop scanners, print any “copies” we need, and fax from an online service. Insurance communications are submitted digitally. We’re not “paperless” but our paper files rarely get used. A local communications group handles incoming calls – and offers me free office space at their suburban HQ, with my name on the wall, which I can list as a second, satellite office.
The question isn’t whether a “virtual” practice can work – it can. Can it work for 95% of the legal world? Who cares? So far I like it better than any other office I’ve had in 30 years… and I only dust off suits to go to court!
TMI. Way TMI.