At Jonathan Turley’s blog, weekend contributors fill in the void on those off days. Darren Smith has done yeoman’s work there, and I’ve enjoyed and appreciated his contributions. For that reason, this short post is offered to direct your attention to what his wife suffered at the hands of American Airlines.
My wife attended a professional conference in the District of Columbia and afterward was scheduled the night before last to fly from Reagan International to Albany to visit family. I remained home during her travels.
She was to board an American Airlines direct-flight to Albany at 7:30 PM. Just before then, the desk announced a delay, which then turned to a cancellation. It seems the flight was short a crewperson who allegedly was to travel from Charlotte. The airline then announced the flight would be delayed until 11:30 but changed this to a cancellation. Several of the original passengers were allowed to rebook on another flight but by the time my wife arrived at the counter there were no seats available. The next flight would be in the morning.
Essentially, they told my wife she was on her own. This was after she informed them she did not live in DC.
Even among businesses that spend a fortune on television commercials to tell you how much they love you when they couldn’t care less if you lived or died, airlines are special. They have protections that insulate them from the usual rules of contract.
You pay them money, and they keep it. Whether they actually do what you’ve paid them to do is entirely up to them. Usually they do. Sometimes they don’t. Even then, what they consider performance isn’t what they claim to sell. They lie to you. If they get you from here to there, eventually, they consider that a job well done. You don’t? Did you forget they don’t care if you live or die? They do care that you pay, though.
Read Darren’s post. For him, American Airlines is dead. It deserves to be. But it’s not the only airline, or business, that deserves to be.
We shouldn’t have to put up with any of this.