When I needed to book a flight to Dallas for the Summer National Fencing Championships, I used Expedia.com. Today, I decided to check on the flights and found that they were substantially less expensive than what I booked, so I called up my dear friends at Expedia to ask about my refund.
No refund. I was told that their policy was to price match 24 hours after booking. After that, tough nuggies. But I thought, I told the nice CSR, that they had some sort of price guarantee if the price went down. Nope, I was informed. That was some other website, not theirs.
He was right. I was wrong. Nuts. I knew I saw a commercial about it, and I could have sworn it was Expedia.
I used the wrong website. Had I used Orbitz, then I would have gotten a refund. But not Expedia. I asked my good buddy, the CSR, why Expedia wouldn’t do what the other guys did. I can’t be sure, but I think he shrugged over the phone. He had no answer, and it really wasn’t his job to have an answer. He just explained the policies that somebody upstairs told him about, and he did a fine job of it. I like him, but I still wasn’t happy that I was paying $350 more for the flight for 2 than I would have had I booked today.
It’s entirely my fault. I used Expedia. That won’t happen again. I told my CSR friend as much. I believe he rolled his eyes over the phone, but I can’t be sure. Why would anybody use Expedia when the price are the same at Orbitz, and they will refund the difference when the price goes down? And why would anybody make the same mistake twice?
And by the way, for all my friends in the Great Republic of Texas, I will be coming. Please divert the attention of the police long enough that I can get away clean.
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between you bitching about expedia.com and Bennett bitching about amazon.com, I feel like instead of writing something about criminal law, I should just bitch about the severe price differentials of rental cars in San Francisco.
Given your insights into criminal law, I bet there would be universal agreement.
ok- this entry made me laugh out loud!
Actually, don’t kick yourself too hard. You wouldn’t have gotten a refund from Orbitz, either. The Orbitz guarantee on price drops only kicks in if someone else purchases the same itinerary as you had, for a lower price. It’s a nice offer, but it is very unlikely to happen.
What airline are you flying? Many will allow you to rebook, minus a fee, typically $150 (per ticket). Southwest has the most generous policy – will give you the difference back in a travel credit with no fees. A simple web search can turn up the policy for whichever airline you’re flying.