Adding the word “virtual” before an otherwise neutral noun makes it not only sound hipper and cooler, but allows us to pretend that none of the aspects of responsibility that tether us to unpleasant reality apply. With law, but with interactions as well. MIT professor Sherry Turkle explains in the New York Times :
We’ve become accustomed to a new way of being “alone together.” Technology-enabled, we are able to be with one another, and also elsewhere, connected to wherever we want to be. We want to customize our lives. We want to move in and out of where we are because the thing we value most is control over where we focus our attention. We have gotten used to the idea of being in a tribe of one, loyal to our own party.
In the silence of connection, people are comforted by being in touch with a lot of people — carefully kept at bay. We can’t get enough of one another if we can use technology to keep one another at distances we can control: not too close, not too far, just right. I think of it as a Goldilocks effect.
The perfect way to foster and grow a virtual world around us, with exactly as much (or little) interaction as we desire, and offering only the succor and comfort we seek. It’s a wonderful, addictive experience, but for one problem. It’s a virtual lie.
We are tempted to think that our little “sips” of online connection add up to a big gulp of real conversation. But they don’t. E-mail, Twitter, Facebook, all of these have their places — in politics, commerce, romance and friendship. But no matter how valuable, they do not substitute for conversation.
Lawyers are no less engaged in living this lie than anyone else, but unlike those who merely delude themselves into believing they are surrounded by supportive friends, many lawyers use it in lieu of professional growth and the often harder, and harsher, process of learning that a lawyers’ life isn’t easy, pleasant and fuzzy.
Connecting in sips may work for gathering discrete bits of information or for saying, “I am thinking about you.” Or even for saying, “I love you.” But connecting in sips doesn’t work as well when it comes to understanding and knowing one another. In conversation we tend to one another. (The word itself is kinetic; it’s derived from words that mean to move, together.) We can attend to tone and nuance. In conversation, we are called upon to see things from another’s point of view.
At a time when the economy and job market suck, when the once-rosy prospects of a future as wealthy, or at least financially stable professional, lawyer seem at best a fond memory of a past age, technology swoops in to make young lawyers feel better about themselves, or at the very least provide company in their misery. As they search for answers, they find the answers they want to find, “sips” from people who they have never met, know nothing about, with only avatar pictures to ground them, but who say the words you want to hear.
Take a look at the people with whom you twit, who you follow and engage. Are they people who will tell you when you are about to do something questionable, or will pat you on the back and tell you how much they care about you? Does it make you feel important and worthwhile to be acknowledged by someone you think is more worldly and well-regarded than you? And if they say a kind word to you, do you take that as approval?
The cult of positivity online has already been discussed at some length, reflecting everyone’s desire to establish themselves as a virtual force in their virtual world. When the cold, hard real world doesn’t provide you with the ease and comfort of the digital one, do you log out of life and wrap yourself with Facebook friends?
And we use conversation with others to learn to converse with ourselves. So our flight from conversation can mean diminished chances to learn skills of self-reflection. These days, social media continually asks us what’s “on our mind,” but we have little motivation to say something truly self-reflective. Self-reflection in conversation requires trust. It’s hard to do anything with 3,000 Facebook friends except connect.
It’s long been my suspicion that many young lawyers know that they’re skirting the fundamental rules they learned in kindergarten, about competence and ethics, about obligation and responsibility. They know that there is no magic bullet that will transform their misery to fabulous wealth and success overnight, if only they fabricate an internet existence that stands in stark contrast to reality. But they can avoid self-reflection by immersing themselves in a world that will never say anything meaningful, but will always tell us what we want to hear.
While Turkle suggests that connection and trust are unrelated, thus inhibiting true self-reflection, she ignores the cult of positivity aspect of the internet. Your 3,000 Facebook friends will tell you the dress doesn’t make your butt look fat, just because no one wants to be mean. Of course, that doesn’t help alter the fact that your butt looks fat, and diminishes trust because no half-wit thinks they can trust the always-positive, never-mean friends to tell the truth. Or, if you want to wear the dress, then it merely confirms what you want to hear and you walk away wearing the dress you want with your fat butt behind you.
WE expect more from technology and less from one another and seem increasingly drawn to technologies that provide the illusion of companionship without the demands of relationship. Always-on/always-on-you devices provide three powerful fantasies: that we will always be heard; that we can put our attention wherever we want it to be; and that we never have to be alone. Indeed our new devices have turned being alone into a problem that can be solved.
With this brave new world of the internet, we can find someone to tell us whatever we want to hear, to comfort us when we’re down and rub our tummies when they need a sweet rub. But it’s a self-indulgent fantasy. The real world, like real communication, isn’t always easy or happy, comforting and comfortable. And what we do as lawyers is as real world as it gets. Enjoy the toys, but never forget what’s real. Your clients won’t.

