There are many websites providing deep insight into how lawyers can be wildly successful and gain extraordinary wealth by this one cool trick. The Puddle has made a business of it, as a new potential reader is born every minute. For the most part, old lawyers ignore this sort of tripe, in the hope and expectation that smart lawyers will know better than to turn to these insipid advice sites for their insipid advice, and because legal Malthusians figure you get what you deserve, provided no clients are harmed in the process.
But this one is too dumb to ignore.
At one time or another in your career, you will confront an angry client. Unfortunately, law school does not prepare us for dealing with clients. We are dependent on our own life skills and common sense to handle these situations. Presumably, as we gain experience in practice, we get better at it. However, you don’t have to be a senior lawyer with 30 years of practice to be able to calm an angry client quickly and effectively.
Do clients get angry? You bet. They don’t come to lawyers because we’re fun to hang out with, and the circumstances tend to evoke some unpleasant feelings on their part. Client management is a critical part of practicing law, but is calming them, “quickly and effectively,” a magic trick? Continue reading
