Here’s another dirty little secret: the legal system can’t accommodate the world of online commerce. Do business on the internets with someone in another state and get screwed? Sorry, pal.
If you use paypal or a credit card, you have their dispute resolution mechanisms available, but if that doesn’t work out for you, your options suck. It’s left to some kids in a backroom somewhere to decide whether you “win or lose” the dispute based upon whatever strikes their fancy. The guy who came up with the paypal system took it outside with a start-up called Modria. It’s not a good system.
In a comment to a post at My Shingle about why lawyers aren’t more affordable, Lance Soskin jumped in to promote another start-up online dispute resolution biz, eQuibbly, headquartered in Canada. Despite my knee-jerk dislike of promoting business in other people’s comments as cheap and tawdry, my interest in online dispute resolution compelled me to check it out. Continue reading
