In Driftwood County, Alabama, there’s a veterinary medicine practice led by the legendary Ol’ Doc Butler, who once delivered a baby calf and spayed a barn cat for a Thanksgiving turkey and sides. This is the private file of his office manager, who just so happens to be named Karen.—CLS
NOVEMBER 12
About two or three days a month Doc Butler fires up his old Camper van and does a vaccine clinic in Driftwood County. Doc’s big on giving back to the neighbors and not so hot on technology so we send a tech with him that schedules all the vaccine appointments.
The tech’s pretty smart. She came up with this system where everything’s done via text messages. I stuck my nose up at this until I found out it created a hell of a paper trail for resolving disputes. Oh you wanted a rabies AND a bordetella shot? Where’s it say so on the text message chain we’ve had for a week over this? Add in payment links so people can pay with their stupid phones and it’s genius. Continue reading
